Orgchart Functionality Not Working With a Moderate Number Of Concurrent Users

(Doc ID 2330203.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP10 and later
Information in this document applies to any platform.


On UAT:  12.2.1 version, R12.HR_PF.B.Delta.9 Workflow,Approval,Common Funct

When greater than 20 users access the organization chart functionality at one time the following error occurs for some users


500 internal Server Error

From RFC 2068 Hpertext Transfer Protocol --HTTP/1.1:
10.5.1 500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request

The issue can be reproduced at will with the following steps:
1. Manager Self Service
2. Talent Profile
3. Org Chart
4. Approximately 20 users access the Org Chart functionality at one time, More than this and the error is presented.




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