Orgchart Functionality Not Working With a Moderate Number Of Concurrent Users

(Doc ID 2330203.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

On UAT:  12.2.1 version, R12.HR_PF.B.Delta.9 Workflow,Approval,Common Funct

When greater than 20 users access the organization chart functionality at one time the following error occurs for some users

ERROR
-----------------------

500 internal Server Error


From RFC 2068 Hpertext Transfer Protocol --HTTP/1.1:
10.5.1 500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manager Self Service
2. Talent Profile
3. Org Chart
4. Approximately 20 users access the Org Chart functionality at one time, More than this and the error is presented.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms