Claims Error - Duplicate Customer Accounts Exist For Bill To Sites. (CUST_ACCOUNT_ID=60961)

(Doc ID 2331267.1)

Last updated on NOVEMBER 22, 2017

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Indirect Sales Management Other


ERROR
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Msg from Claim API while invoking claim for batch Duplicate customer accounts exist for bill to sites. (CUST_ACCOUNT_ID=60961)

STEPS
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The issue can be reproduced at will with the following steps:
1. Submit a Supplier Ship and Debit batches
2. It is stuck in pending claims Status
3. error message


Cause

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