Claims Error - Duplicate Customer Accounts Exist For Bill To Sites. (CUST_ACCOUNT_ID=60961)

(Doc ID 2331267.1)

Last updated on NOVEMBER 22, 2017

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Indirect Sales Management Other

Msg from Claim API while invoking claim for batch Duplicate customer accounts exist for bill to sites. (CUST_ACCOUNT_ID=60961)

The issue can be reproduced at will with the following steps:
1. Submit a Supplier Ship and Debit batches
2. It is stuck in pending claims Status
3. error message


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms