IEX: Synchronize Collector Work Program Not Working Correctly if Group Collector is Assigned (Doc ID 2331422.1)

Last updated on NOVEMBER 29, 2017

Applies to:

Symptoms

The IEX: Synchronize Collector Work program doesn't assign the correct collector to the work item, if a group collector is assigned to the customer.   The program assigns a different collector all together.

Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collections

1. Assign an individual collector to a customer.
2. Assign a strategy to that same customer, and verify the first work item is assigned to the collector from step #1.
3. Create a group, and assign the group to a group collector.  Make sure the collector assigned in step #1, is not in the group.
4. Change the collector on the customer from the individual collector, to the group collector created in step #3.
5. Run the IEX: Synchronize Collector Work program to sync the work items to the current collector.
6. Check the strategy tab, the work item is no longer assigned to the individual collector, but is also not assigned to any collector within the group.

Cause