When Creating A New Estimate In A Repair Order Facing An Error "Invalid return reason code"

(Doc ID 2331543.1)

Last updated on NOVEMBER 22, 2017

Applies to:

Oracle Depot Repair - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Estimate and Actual Charges

Getting following error When creating a new Estimate in a repair order


ERROR
-----------------------
An error has occurred while creating the estimate line.No changes have been saved.
Upon clicking ok,
Get Caution "Invalid return reason code"
Followed by Caution
API Error CS_Charge_details_PVT.Create_charge_Details):&TEXT.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications and Navigate to Depot Repair Super User responsibility
2. Create Service Order
3. Navigate to Estimate Tab and Try to add Estimate line and see
Observe the above mentioned error


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms