Service Date Incorrect In MFS Multiplatform

(Doc ID 2331561.1)

Last updated on NOVEMBER 22, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Multiplatform Android General

ACTUAL BEHAVIOR
---------------
In Mobile field Service if a job is done that was scheduled on some date but didn't do the debrief till a later date get issue with the Service date in the debrief lines

The engineer only sees the start and end dates and times which he sets in labor & Travel debrief ,there is no Service Date field but in E business the system date is defaulted .

So service date is out of sync with the debrief lines.In Mobile Field Service app there is no way to enter the service date so it takes the date and time when the debrief was done not from the dates added in the debrief


EXPECTED BEHAVIOR
-----------------------
Expect that service date should be in sync with the debrief lines in Mobile Field Service



STEPS
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The issue can be reproduced at will with the following steps:

1. Entered labor line in Mobile Field Service (MFS) Multi platform as below.
2. Performed the Sync and check the same in Oracle task page as well as debrief page.
3. Task page shows details which is correct
4. Open the debrief page but here service date is shows incorrect value



Cause

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