Contracts are Stuck in Draft Status after Submitting for Approval

(Doc ID 2331761.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 Contracts


ACTUAL BEHAVIOR
---------------
Suddenly contacts are not getting approved.  After submitting a contract for approval the contract is stuck in 'Draft' status.

The contract approval workflow that is submitted shows it is in Deferred status

EXPECTED BEHAVIOR
-----------------------
Expect the contract to be approved after submitting the approval process


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a contract for approval,
2. Status is stuck in 'Awaiting Approval'

Changes

 

Cause

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