OEXOEORD: Sale Order Form: Find Customer Window Does Not List All Sites When Find Includes the Contact Criteria

(Doc ID 2332118.1)

Last updated on NOVEMBER 25, 2017

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version

ACTUAL BEHAVIOR

When entering the Contact details (First Name/Last Name) on the Find Customer
window , find all the expected sites are not listed.

There is a site for which a contact is assigned but this is not listed in the
find results.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigate to Sales Order Form > Tools > Find Customer
3. Input Customer name, Postal Code of the Site and Contact Last name as '%'
4. Leave other Parameters as defaulted.
5. Click Find and find all the sites are not list to which contact is linked



Cause

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