Lockbox Process creates Receipts with Document Number either -1 or 0 when Sequence value is more than 10 characters

(Doc ID 2332431.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Receivables - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Receipts Related

Lock Box Receipts generated with Document Number(AR_CASH_RECEIPTS_ALL.DOC_SEQUENCE_VALUE) value either -1 or 0.

But when receipt generated manually, then valid document number has been assigned.

Steps to Reproduce:

The issue can be reproduced at will with the following steps:

1. Responsibility: Receivables Manager
2. Navigation: View > Request >Submit New Request
3. Run the "Processes Lockbox"
The document which is supposed to get assigned has value of more than 10 digits.

The Receipt workbench and tables can display and store document sequence till 15 characters
In table AR_CASH_RECEIPTS_ALL the column doc_sequence_value has size number 15
 DOC_SEQUENCE_ID NUMBER(15)
 DOC_SEQUENCE_VALUE NUMBER(15)

Cause

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