FRM-40212: Invalid Value For Field TASK_TYPE When Trying To Create A Task

(Doc ID 2332463.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Service Request Form

After applying patch 26884396:R12.CS.C, when attempting to create a task for a service request the following error occurs:

ERROR
-----------------------
FRM-40212: Invalid value for field TASK_TYPE


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open service request form.
2. Create service request.
3. Go to Tasks tab.
4. Enter a task type that previously worked.

Changes

 

Cause

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