Depot Repair: Error java.lang.NullPointerException Trying to Create Service Order
(Doc ID 2332587.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle Depot Repair - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
Unable to Create Service Order Using Service Manager Portal.
Error:
You have encountered an unexpected error. Please contact your System Administrator for assistance.
Exception Details
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at ...
at oracle.apps.csd.ro.update.webui.CreateRepairOrdersCO.processFormRequest(OAWebBeanHelper.java:909)
at ...
## Detail 0 ##
java.lang.NullPointerException
at ...
at oracle.apps.csd.ro.update.server.CreateRepairOrdersAMImpl.apply(CreateRepairOrdersAMImpl.java:307)
at ...
Steps:
(R) Depot Repair Super User
(N) Service Manager Portal
- Click on Create Service Order Link
- Enter the Account number and Serial Number, item and Quantity details
- Click on Process
=> Error occurs.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |