My Oracle Support Banner

Depot Repair: Error java.lang.NullPointerException Trying to Create Service Order (Doc ID 2332587.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.


Unable to Create Service Order Using Service Manager Portal.


You have encountered an unexpected error. Please contact your System Administrator for assistance.

Exception Details

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
       at ...
       at ...

## Detail 0 ##
       at ...
       at ...


(R) Depot Repair Super User
(N) Service Manager Portal

 - Click on Create Service Order Link
 - Enter the Account number and Serial Number, item and Quantity details
 - Click on Process

 => Error occurs.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.