Depot Repair: Error java.lang.NullPointerException Trying to Create Service Order

(Doc ID 2332587.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Unable to Create Service Order Using Service Manager Portal.

Error:

You have encountered an unexpected error. Please contact your System Administrator for assistance.

Exception Details

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
       at ...
       at oracle.apps.csd.ro.update.webui.CreateRepairOrdersCO.processFormRequest(OAWebBeanHelper.java:909)
       at ...

## Detail 0 ##
java.lang.NullPointerException
       at ...
       at oracle.apps.csd.ro.update.server.CreateRepairOrdersAMImpl.apply(CreateRepairOrdersAMImpl.java:307)
       at ...

Steps:

(R) Depot Repair Super User
(N) Service Manager Portal

 - Click on Create Service Order Link
 - Enter the Account number and Serial Number, item and Quantity details
 - Click on Process

 => Error occurs.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms