Error When Updating A Service Order "PREPARER_ID-Preparer Is Not An Active Worker"

(Doc ID 2332727.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Depot Repair - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Depot Setup

When attempting to update a service order the following error occurs.

ERROR
-----------------------
PREPARER_ID-Preparer is not an active worker Cause: You entered an inactive worker as the preparer. Action: Enter an active worker


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the service order form
2. Query a service order.
3. The above error occurs.


Cause

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