Unexpected Error When Removing Asset From Hierarchy

(Doc ID 2332770.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to remove an asset from the hierarchy, the following error occurs.


ERROR

You have encountered an unexpected error . Please contact you System Administrator for assistance.


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User.
2. Click on Assets tab.
3. Query asset.
4. Go to Configuration History dropdown.
5. Receive the unexpected error.
6. Asset Number form show asset Maintainable and Active.



Changes

 

Cause

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