Start And End Times Are Not Being Considered When Blocking Technician Trips From Dispatch Center

(Doc ID 2333315.1)

Last updated on NOVEMBER 28, 2017

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6

ACTUAL BEHAVIOR
---------------
When blocking Technician's Trips from the Dispatch Center form the Start and End times are not being considered.
Instead the application is blocking the entire trip and not just the times that are entered.

EXPECTED BEHAVIOR
-----------------------
Expect that the start and end times would determine the start/stop of the blocked time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to the Dispatch center
2. select navigate > schedule management
3. Select the resource(s) and select the trip start stop time.
4. Select action = Block
5. The entire trip is blocked instead of the time selected.

Cause

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