JAI: Purchase Order Approval Authority Not Working Correctly On POs with JAI Taxes Causing Approvers to Be Skipped Or Purchase Orders To Not Get Approved

(Doc ID 2333759.1)

Last updated on NOVEMBER 29, 2017

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version Purchase Orders with JAI taxes are routed the expected approver who has approval authority cannot approve and PO is routed incorrectly to next approver

Its also possible the issue could cause POs to not find an approver and the PO will come back with "No Approver Found" and remain in its previous status (either Incomplete or Requires Reapproval)

Steps
The issue can be reproduced at will with the following steps:
1. Submit PO (with JAI taxes) for approval
2. PO is approved by first approvers and then final approver is notified
3. Final Approver takes approve action but problem occurs after he approves (returned to Incomplete with No Approver Found)

 

Cause

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