"FRM-40212: Invalid value for field REFERENCE_NUMBER" when Attempting to Create a Depot Repair Order

(Doc ID 2334458.1)

Last updated on DECEMBER 07, 2017

Applies to:

Oracle Installed Base - Version 11.5.10.2 to 12.2.6 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

When attempting to create a new depot repair order, instance number is entered, and
the following error displays in the bottom-left of form preventing the creation of the repair order.
 
ERROR
------------
FRM-40212: Invalid value for field REFERENCE_NUMBER

Steps to Reproduce
==============
1.) Depot Repair applicaton > perform steps to create a new repair order by entering the required fields 
2.) Add Installed Base instance number > tab > error above displays and user is unable to continue.

Cause

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