R12 E-Business Suite Workflow Notification Transfer Delegation For Role (RBAC) Request Approval Not Showing The Transferred Approver Name as "Current Approver"
Last updated on DECEMBER 08, 2017
Applies to:Oracle User Management - Version 12.1.3 and later
Information in this document applies to any platform.
E-Business Suite R12 Workflow, Registration Workflows and Business Events issues
Users report problems submitting requests for access to a role via the following navigation:
Instance -> Navigate to Preferences -> Access Request -> Request Access (Say User A , requested for this Role).
After the request for access is submitted, a notification Message Type "UMXNTWF1 " gets generated for the role request.
The role request is then sent to User B for Approval.
User A who raised the request, will see User B's name in "Current Approver" name for the role request:
Role : xxxxxx
Confirmation Number xxxxxx
Current Approver "User B"
Now, User B logs in and see the Notification from User A in worklist.
User B clicks on "Reassign" link for Notification and either Transfer/Delegate the Notification to User say C.
User C gets the Notification to take action. It is with user C now.
Now, User A still sees the name of User B in "current Approver".
In the tables the action History shows user C, the WF_COMMENTS table contains correct details of all the Transfer and assignments, and WF_NOTIFICATIONS table shows the correct user.
However the customer business requirement is for User A not to see the name of User B in "Current Approver" section, but instead to see User C with whom Notification is pending.
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