Isupport Application Is Not Available

(Doc ID 2335514.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Service Request

Isupport Application is not available  

Unable to access Isupport application and getting the below error every time access application using iSupport Administrator:

ERROR
-----------------------

The application is currently not available or an unexpected error has occurred. Please try again later.
If this message persists, please contact the system administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) iSupport
2. (Nav) iSupport Administrator


Changes

 

Cause

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