Installed Base Status Not Updated After Receiving The Unit

(Doc ID 2336001.1)

Last updated on DECEMBER 11, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
IB Status not updated after receiving the unit from Customer

EXPECTED BEHAVIOR
-----------------------
The status for the Defective Unit should be updated once the item is received

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Item Instances
2. Update: Item Instances
3. Receive the defective unit

Changes

 

Cause

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