Getting Error "No field listener is registered to resolve field INCIDENT_TRACKING.REFERENCE_NUMBER referenced by the flexfield with application short name CS and name CS_ESTIMATE_DETAILS."When Click On The SR Link From The Technician Portal Responsibility

(Doc ID 2336147.1)

Last updated on DECEMBER 06, 2017

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On :  12.2.6 version, Debrief / Field Service Report


When clicking on the Service Request Link from the technician portal responsibility, the following error is displayed.


ERROR
-----------------------
1. No field listener is registered to resolve field INCIDENT_TRACKING.REFERENCE_NUMBER referenced by the flexfield with application short name CS and name CS_ESTIMATE_DETAILS. Please contact your system administrator.
2. No field listener is registered to resolve field INCIDENT_TRACKING.REFERENCE_NUMBER referenced by the flexfield with application short name CS and name CS_ESTIMATE_DETAILS. Please contact your system administrator.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Login to applications and navigate to custom Field Service Technician Portal responsibility
2.Click on any Service Request link

The error above will be displayed.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms