SSL Handshake Email Notification Error While Obtaining HTML Content: javax.net.ssl.SSLHandshakeException: Remote host closed

(Doc ID 2336258.1)

Last updated on DECEMBER 06, 2017

Applies to:

Oracle Workflow - Version 12.2.5 to 12.2.7 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On 12.2.5 version, IAS for Applications Technology
an error during SSL handshake while obtaining HTML content for the Workflow mailer service sending emails and most end with error:

ERROR
---------------

11337-10006 : oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages()]:Problem getting the HTML content -> oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get caused by: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake



The issue can be reproduced at will with the following steps:
1. Using the iSupplier portal to register vendors and users are not able to process any new requests without the email notifications.

The issue has the following business impact: production
Due to this issue, users cannot process requests.

Changes

 

Cause

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