Submitting The Debrief Posting Program Completes With Error: Cost line already Exists for this Charge Line

(Doc ID 2336457.1)

Last updated on APRIL 19, 2018

Applies to:

Oracle Field Service - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

When attempting to close a debrief the following error occurs in the Debrief posting program.

ERROR
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Cost line already Exists for this Charge Line


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a SR and Task.
2. Assign a technician to the task.
3. Enter the Labor debrief from debrief HTML.
4. Save the debrief and post it.
5. After posting the debrief charges get created.
6. Again go to debrief HTML and change the task assignment status to "Completed" and save the record.
7. Saving the task assignment as "Completed" will trigger "CSF: Update Debrief Program" and it is completing with warning and error in log file is :
Cost line already Exists for this Charge Line.

Cause

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