Respond By Dates Are Not Getting Populated When A Service Request Is Created

(Doc ID 2336480.1)

Last updated on DECEMBER 07, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Respond By Dates are not getting populated when a Service Request is created

EXPECTED BEHAVIOR
-----------------------
The dates should be populated

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a service request
2. Enter the instance number
3. The end date on the contract equals the sysdate

Changes

Cause

	Sign In with your My Oracle Support account
	Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms