Respond By Dates Are Not Getting Populated When A Service Request Is Created
(Doc ID 2336480.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Respond By Dates are not getting populated when a Service Request is created
EXPECTED BEHAVIOR
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The dates should be populated
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a service request
2. Enter the instance number
3. The end date on the contract equals the sysdate
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |