Unable To Respond To Sourcing RFQ Online Discussion Message

(Doc ID 2336802.1)

Last updated on DECEMBER 07, 2017

Applies to:

Oracle Sourcing - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

Release 12.2.5 version, Other

When attempting to view Message send by Buyer through the Online Discussion Notification
the following error occurs.

ERROR:
Error: Unable to obtain row for user from UserInfoVO

STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
1. Sign on to Application
2. Select Responsibility: Purchasing SuperUser/ Purchasing Buyer
3. Navigation: Buyer Work Center ->> Negotiations ->> Published Negotiations ->>
4. Locate/Find: RFQ:12345 ->> Open RFQ: 12345 - and Select Action: "Online Dicussions" ->>
5. Create: "New Message" ->> Send To: "Internal" Member: Jane Doe, Mr. John doe ->> Click: "Send"
6. The Collaborator/ Internal Member ->> Reviews Worklist and Finds Email Notification of Online Discussion.
7. Click: "Notification" to open it. And Find the To respond to this message, please "click Here"
8. This opens the Message from RFQ: 29071 with an Error: Unable to obtain row for user from UserInfoVO

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users confused as to why they receive an error when trying to View the Online Discussion Message.

Cause

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