Unable to Cancel Sales Order Line(s) in Awaiting Shipping Status With Zero Quantity at Backordered in Shipping
Last updated on DECEMBER 07, 2017
Applies to:Oracle Order Management - Version 12.1 and later
Information in this document applies to any platform.
When attempting to cancel Line = 5.1 and Line = 6.1 on Sales Order Number = 60000638, the following error occurs.
Note: "You are not allowed to update order line because: Order line has been closed."
The issue can be reproduced at will with the following steps:
1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Sales Orders
OU: US OU_IF1544_US
Header status: Booked
Line status of 5.1 and 6.1: Awaiting Shipping
3. Attempt to do Actions > Cancel on Sales Order Lines 5.1 and 6.1.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms