Unable to Cancel Sales Order Line(s) in Awaiting Shipping Status With Zero Quantity at Backordered in Shipping
(Doc ID 2336905.1)
Last updated on MARCH 12, 2021
Applies to:
Oracle Order Management - Version 12.1 and laterInformation in this document applies to any platform.
Symptoms
When attempting to cancel Line = 5.1 and Line = 6.1 on Sales Order Number = 60000638, the following error occurs.
ERROR
Note: "You are not allowed to update order line because: Order line has been closed."
STEPS
1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Sales Orders
OU: US OU_IF1544_US
Header status: Booked
Line status of 5.1 and 6.1: Awaiting Shipping
3. Attempt to do Actions > Cancel on Sales Order Lines 5.1 and 6.1.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |