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Unable to Cancel Sales Order Line(s) in Awaiting Shipping Status With Zero Quantity at Backordered in Shipping (Doc ID 2336905.1)

Last updated on AUGUST 14, 2024

Applies to:

Oracle Order Management - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to cancel a sales order line, the following error occurs.

ERROR
Note: "You are not allowed to update order line because: Order line has been closed."


STEPS
1. Via the Order Management Responsibility

2. Navigate: Orders, Returns > Sales Orders

3. Query the sales order and go to lines 

4. Select the line to be cancelled, attempt to do Actions > Cancel

5. Notice the error displayed on the form

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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