Unable to Cancel Sales Order Line(s) in Awaiting Shipping Status With Zero Quantity at Backordered in Shipping
(Doc ID 2336905.1)
Last updated on MARCH 14, 2023
Applies to:
Oracle Order Management - Version 12.1 and laterInformation in this document applies to any platform.
Symptoms
When attempting to cancel a sales order line, the following error occurs.
ERROR
Note: "You are not allowed to update order line because: Order line has been closed."
STEPS
1. Via the Order Management Responsibility
2. Navigate: Orders, Returns > Sales Orders
3. Query the sales order and go to lines
4. Select the line to be cancelled, attempt to do Actions > Cancel
5. Notice the error displayed on the form
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |