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MFS Laptop: Debrief Notes Are Deleted After Entry If There Are More Than 2000 Characters (Doc ID 2337030.1)

Last updated on DECEMBER 07, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3  MFS Laptop

ACTUAL BEHAVIOR
---------------

If a user enters a Debrief note that is greater than 2,000 characters, after selecting Apply to save the note text is deleted. There is no error message indicating a problem or why the note is deleted..

EXPECTED BEHAVIOR
-----------------------

If a user enters notes greater than 2,000 characters,there should be an error message that prohibits entering in more than 2,000 characters.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an SR and task
2. In MFS Laptop create a debrief
3. Add a note that has more than 2,000 Characters
4. Save note
5. Observe that there is no note saved, and no error message fired.


Cause

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In this Document
Symptoms
Cause
Solution
References


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