MFS Laptop: Debrief Notes Are Deleted After Entry If There Are More Than 2000 Characters

(Doc ID 2337030.1)

Last updated on DECEMBER 07, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3  MFS Laptop


If a user enters a Debrief note that is greater than 2,000 characters, after selecting Apply to save the note text is deleted. There is no error message indicating a problem or why the note is deleted..


If a user enters notes greater than 2,000 characters,there should be an error message that prohibits entering in more than 2,000 characters.

The issue can be reproduced at will with the following steps:
1. Create an SR and task
2. In MFS Laptop create a debrief
3. Add a note that has more than 2,000 Characters
4. Save note
5. Observe that there is no note saved, and no error message fired.


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