Unable To Enter Counter Reading Via Service Request.The Tools2->Counter Capture is Disabled.

(Doc ID 2337156.1)

Last updated on DECEMBER 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Service Request Form

ACTUAL BEHAVIOR
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 Unable To Enter Counter Reading Via Service Request as the Tools 2 Menu Option "Counter Capture" is not enabled

EXPECTED BEHAVIOR
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Expect the Counter Capture menu option to be available in the Service Request form


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Applications and navigate to Service responsibility
2. Choose Menu option "Create Service Requests"
3. Query for any existing Service request with an item instance
4.Click Tools2 Menu option
Observe that "Counter Capture" option is disabled



Cause

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