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Unable To Enter Counter Reading Via Service Request, the Tools 2->Counter Capture is Disabled. (Doc ID 2337156.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Service Request Form

ACTUAL BEHAVIOR
---------------
 Unable To Enter Counter Reading Via Service Request as the Tools 2 Menu Option "Counter Capture" is not enabled

EXPECTED BEHAVIOR
-----------------------
Expect the Counter Capture menu option to be available in the Service Request form


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications and navigate to Service responsibility
2. Choose Menu option "Create Service Requests"
3. Query for any existing Service request with an item instance
4.Click Tools 2 Menu option
Observe that "Counter Capture" option is disabled



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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