API Error While Update Service Request Descriptive Flex Field ( DFF) In Dispatch Center Form

(Doc ID 2337745.1)

Last updated on DECEMBER 11, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Dispatch Center


When update service request DFF from the dispatch center form and trying to save the Service Request the following error is raised.

From the service request form it is working fine, able to successfully update it.

ERROR
-----------------------
Error: - ORA-01438: Value larger than specified precision allowed for this column in package CS_ServiceRequest_PVT Procedure.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Field Service Manager
(Nav) Dispatch Center -> Query for a Task
In the Service Request tab enter the DFF value and try to save the details. The above mentioned error is displayed.



Cause

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