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Dispatch Center: API Error ORA-01438 While Updating Service Request Descriptive Flex Field (DFF) (Doc ID 2337745.1)

Last updated on MARCH 06, 2019

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When updating a Service Request DFF from the Dispatch Center form, an error occurs when trying to save the Service Request.

ERROR

ORA-01438: Value larger than specified precision allowed for this column in package CS_ServiceRequest_PVT Procedure.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Field Service Manager
(Nav) Dispatch Center -> Query for a Task
In the Service Request tab enter the DFF value and try to save the details.

=> The above mentioned error is displayed.


WHAT IS WORKING:

It is working fine in the Service Request form. Users are able to successfully update it.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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