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Errors APP-JTF-210604 ORA-01006 ORA-06512 JTF_GRIDDB Trying To View Tasks In Teleservice (Doc ID 2337960.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Getting an error while trying to View/Update the task data in Service request form.

Error:

APP-JTF-210604: Program error: Please inform your system administrator or support representative that:

jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid.populate

grid: <SR_TASK_GRID.GRID_ITEM>
datasource: <CS_SERVICE_TASKS>

The following information is available:

The error is most likely in the form or the metadata definition.
Please check the following alert for the error code.

The error stack is (first 1000 bytes):
 ORA-01006: bind variable does not exist
 ORA-06512: at "APPS.JTF_GRIDDB", line 837
 ORA-06512: at "APPS.JTF_GRIDDB", line 878

Steps:

1. Create a new service request in the Create Service Request form
2. On the Subject tab, click on Register Instance to create Installed Base
3. Installed Base instance created successfully
4. Updated serial number in Service Request Form
5. Go to Tasks tab to update the Task.
6. Reported error occurs.

Workaround:

- After setting the default tab in Service Request form to "Tasks" the error doesn't occur.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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