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Getting Error "oracle.apps.fnd.framework.OAException" On View Only Service Request Page (Doc ID 2338793.1)

Last updated on SEPTEMBER 07, 2020

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version,

After applying Patch 27079304:R12.CSZ.C when attempting to view service requests in Customer Support Specialist, the following error occurs:

Exception Details.

oracle.apps.fnd.framework.OAException: oracle.adf.mds.exception.MDSRuntimeException: Unable to find component with absolute reference =
/oracle/apps/cs/csz/multiproduct/webui/MultiProductRORN, XML Path = null. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.adf.mds.internal.ElementData.resolveState(
at oracle.adf.mds.internal.Cache.getAttribute(
at oracle.adf.mds.internal.MetadataManagerBase.getAttributeValueInternal(
at at oracle.adf.mds.internal.XMElementImpl.getChildren(
at oracle.apps.fnd.framework.webui.JRAD2AKMapper.setDefaultValue(


The issue can be reproduced at will with the following steps:
1. Navigate to Customer Support Specialist --> Queued Work Selection
2. Navigate to Update Service Request page by searching any SR.
3. Select 'Search For Similar' from actions dropdown.
4. Give search criteria and click on 'Go'
5. The reported error occurs




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