ARAMECM Workflow Fails To Create Credit Memo Without Any Proper Error Message.

(Doc ID 2339493.1)

Last updated on DECEMBER 14, 2017

Applies to:

Oracle Receivables - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Transactions Related

ARAMECM workflow fails to create Credit Memo without any proper error message.

Since upgrading from 12.2.5. to 12.2.6 customer experiencing the same issue described in MOS Doc ID 2199177.1 and Bug 22960992
It is time consuming to create credits using the dispute process and there is no reason given

ERROR
-----------------------
The following error(s) occurred when attempting to create
a credit memo for XXXX.

Default: Please request manual credit memo entry or fix
the problem and resubmit.


BUSINESS IMPACT
-----------------------

Due to this issue, users cannot create credit memos using the dispute process.

Cause

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