Unable To Use PDF Documents as BI Publisher Templates When Saved as Adobe Acrobat DC 11 Pro Files

(Doc ID 2339504.1)

Last updated on FEBRUARY 20, 2018

Applies to:

BI Publisher (formerly XML Publisher) - Version 12c and later
Information in this document applies to any platform.

Symptoms

In BI Publisher 12.2.1.2.0

1. A PDF document, having fields mapped to XML data elements, was saved in Adobe Acrobat DC Pro version 11.
When the report is run in the BI Publisher Desktop Template Viewer, or in a report in the server application, no data gets generated in the output.

2a. If the PDF template file is opened in an older Adobe Acrobat Pro version 7.x [1.6]) and Save As function used
to save as a new file name, Then the template will run in both the Template Viewer and the server application.

2b. But even if the PDF template file is opened in the Adobe Acrobat DC Pro version 11 that same Save As function
(for new file name) does not work in either the Template Viewer or the server application.

Cause

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