Email Approvals Not Working For Workflow Notifications

(Doc ID 2339548.1)

Last updated on DECEMBER 14, 2017

Applies to:

Oracle Workflow - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Workflow Mailer

ACTUAL BEHAVIOR
Email approvals are not working for workflow notifications.

EXPECTED BEHAVIOR
Expect email approvals to work for workflow notification.

The issue can be reproduced at will with the following steps:
1. Generate a workflow that produces an email notification.

The issue has the following business impact:
Due to this issue, users cannot receive workflow email notifications.

Changes

 

Cause

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