Service Request - Oracle Prepayment OM Functionality Integration

(Doc ID 2339552.1)

Last updated on DECEMBER 14, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

In 12.1.3 - Is there any intended integration functionality between the Service Request form and the Prepayment functionality?

Steps:

- Open a SR
- Create associated Tasks and debrief labor, material and expenses.
- Then push from the Debrief to Charges to Order Management.

=> Prepayments seem to expect users to open an order and process the prepayment and invoice on the same order.
 

Solution

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