Service Request - Oracle Prepayment OM Functionality Integration
(Doc ID 2339552.1)
Last updated on FEBRUARY 22, 2019
Applies to:Oracle Field Service - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
In 12.1.3 - Is there any intended integration functionality between the Service Request form and the Prepayment functionality?
- Open a SR
- Create associated Tasks and debrief labor, material and expenses.
- Then push from the Debrief to Charges to Order Management.
=> Prepayments seem to expect users to open an order and process the prepayment and invoice on the same order.
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