FS Technician Portal - Dashboard - Get Stale Data Error When Updaing More Than One Field

(Doc ID 2339557.1)

Last updated on DECEMBER 14, 2017

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Field Service Engineer Portal

On the Field Service Technician Portal > Details Tab,

An error message is received when trying to update more than one field at a time.

Update the "Scheduled Start" field and click save there is no error.

Update the "Schedule Start" field and update the "Assignment Status" field and click the save button the following error message occurs:

ERROR
-----------------------

Unable to perform transaction on the record.
Cause: The record contains stale data. The record has been modified by another user.
Action: Cancel the transaction and re-query the record to get the new data.

Cause

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