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Item Price List Values In Charges Lines Are Not Getting Populated In Charges HTML Page (Doc ID 2339753.1)

Last updated on DECEMBER 15, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.


When adding new line in charges page (estimate or actual) the item price is not populated on the page and its list price is showing null.

But in the price list setup, the item is defined for that price list correctly.

Pricing details should populate correctly when the item is entered in the charge line.

The issue can be reproduced at will with the following steps:
1. Navigate to (R) Customer Support Specialist -> Agent Dashboard. Select the Service Request.
2. Under Charges region, add the new charge line.
3. Enter the item detail and check the values in the pricing region




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