Online W2 Errors With W-2 Not Available Due To Invalid Setup

(Doc ID 2339869.1)

Last updated on DECEMBER 15, 2017

Applies to:

Oracle HRMS (US) - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 HRMS RUP 8 version

When attempting to view the Online W2, it is observed that previous years are not available and
the following error occurs.

ERROR
-----------------------
W-2 not available due to invalid setup. Contact your payroll representative for further questions (Error Message: Error: 2678 Filer (Your GRE Name), for year 2015 is not archived


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Configured the common paymaster (2678 filer) effective April 2017
2. Attempt to view the Online W2
3. Observe the error



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view their Online W2

Cause

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