FRM-40735: WHEN-BUTTON-PRESSED Trigger Raised Unhandled In Find Service Request Using Alphanumeric SR Number

(Doc ID 2339892.1)

Last updated on DECEMBER 18, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to search using an alpha numeric value in Service Request Number field in the Find Service Request form, the following error is displayed.

Errors

FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-01403.

 

Steps
(R) Service
(N) Service Requests > Find/Create Service Requests
Use an alphanumeric value in the Number field

The error above is displayed



Cause

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