My Oracle Support Banner

FRM-40735: WHEN-BUTTON-PRESSED Trigger Raised Unhandled In Find Service Request Using Alphanumeric SR Number (Doc ID 2339892.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to search using an alpha numeric value in Service Request Number field in the Find Service Request form, the following error is displayed.

Errors

FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-01403.

 

Steps
(R) Service
(N) Service Requests > Find/Create Service Requests
Use an alphanumeric value in the Number field

The error above is displayed



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.