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Profile Option "CSF: Mandatory Resolution Code" Is Not Being Respected In FIeld Service Technician Portal (Doc ID 2340518.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Debrief / Field Service Report

In 12.2.6, after setting profile option "CSF: Mandatory Resolution Code" to Yes, while updating a task and change the task status to Closed or Completed, the task can be saved even when the resolution code was not entered

Resolution Code should be required

The issue can be reproduced at will with the following steps:
1. Responsibility: Field Service Technician Portal
2. Navigation: Dashboard > Look fo an open SR/Task
3. Click on Debrief icon
4. Expand the Service Request header
5. Confirm that Resolution Code field is empty
6. On the Update Task page > Details tab > change the Task status to Completed
7. Try to Save
8. No message is displayed. Task can be saved even when resolution code was not entered


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