Profile Option "CSF: Mandatory Resolution Code" Is Not Being Respected In FIeld Service Technician Portal

(Doc ID 2340518.1)

Last updated on DECEMBER 18, 2017

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
In 12.2.6, after setting profile option "CSF: Mandatory Resolution Code" to Yes, while updating a task and change the task status to Closed or Completed, the task can be saved even when the resolution code was not entered

EXPECTED BEHAVIOR
-----------------------
Resolution Code should be required

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Field Service Technician Portal
2. Navigation: Dashboard > Look fo an open SR/Task
3. Click on Debrief icon
4. Expand the Service Request header
5. Confirm that Resolution Code field is empty
6. On the Update Task page > Details tab > change the Task status to Completed
7. Try to Save
8. No message is displayed. Task can be saved even when resolution code was not entered



Cause

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