Release 12 Customer Standard Form Not Showing Alias Fields in Customer Overview (Doc ID 2340678.1)

Last updated on DECEMBER 03, 2019

Applies to:

Symptoms

On : 12.1.3 version, Customers Module

ACTUAL BEHAVIOR
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Customer Standard form is not showing Alias fields on Customer Account Details Screen.

EXPECTED BEHAVIOR
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Customer Standard should display Alias fields.

STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Receivables Manager Responsibility
2. Select Customers -> Customers
3. Query any customer.
4. Customer Information page displays.
5. Click on Show Additional Details from Overview
6. Fields for Alias 2, Alias 3, Alias 4, Alias 5 should display and do not.
Instead the field collapsed when clicking on the (+)

7. If you click on about this page located at the bottom of page
the page definition displays
/oracle/apps/ar/cusstd/ovrview/webui/ArCusOvrPG

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot view Alias 1, Alias 2, Alias 4, Alias 5.

Changes

Cause

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