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Release 12 Customer Standard Form Not Showing Alias Fields in Customer Overview (Doc ID 2340678.1)

Last updated on JUNE 25, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Customers Module


Customer Standard form is not showing Alias fields on Customer Account Details Screen.

Customer Standard should display Alias fields.

The issue can be reproduced at will with the following steps:
1. (R) Receivables Manager Responsibility
2. Select Customers -> Customers
3. Query any customer.
4. Customer Information page displays.
5. Click on Show Additional Details from Overview
6. Fields for Alias 2, Alias 3, Alias 4, Alias 5 should display and do not.
Instead the field collapsed when clicking on the (+)

7. If you click on about this page located at the bottom of page
the page definition displays

The issue has the following business impact:
Due to this issue, users cannot view Alias 1, Alias 2, Alias 4, Alias 5.


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