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Field Service Debrief: "An error occurred: The transaction inventory organization (xxx) is invalid." When Trying To Post a Debrief (Doc ID 2340787.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Getting the following error when trying to post the Debrief using CSF:Update Debrief Lines (Debrief Posting Program).


ERROR
----------
An error occurred: The transaction inventory organization (xx) is invalid.

The complete error on the form could be:

         The creation of a default logistics line(s) failed.
         Please enter the requisite line(s) manually in the Logistics tab.

         An error occurred.
         The transaction inventory organization (11408) is invalid.

        API Error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details):
        &TEXT.


STEPS
------------------

1. Create a Service Request Task
2. Enter Debrief line
3. Debrief status is changed to Completed a concurrent CSF:Update Debrief Lines is triggered and it is completed with the above error


Changes

 Old inventory organization is end dated and new inventory organization is being used

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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