Repository Contract is Stuck in Pending Approval Status After Rejecting

(Doc ID 2340890.1)

Last updated on APRIL 03, 2018

Applies to:

Oracle Procurement Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contracts Repository

Customer has AME rules configured for repository contract and upon rejecting the contract workflow is still stuck in 'Pending Approval' status while the action history displays that rejection is performed by approver. Hence customer is not able to update the contract

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a repository contract and submit for approval
2. Open approval notification and reject the contract after entering any notes.
3. Check for workflow Contract Repository Approval. Process Contract Approval Notification is complete but Repository Contract Approval is Active. Is Approval Complete has evaluated to false and stuck at Wait For Approver Response node.
4. Contract is in Pending Approval status, hence cannot be edited.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are not able to progress the contract further

Cause

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