Task Type LOV In Create Service Request Form Showing Null (or) Does Not Default with % To List All Task Types

(Doc ID 2340951.1)

Last updated on DECEMBER 19, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Service Request Form

ACTUAL BEHAVIOR
---------------
a) In create Service Request form, when clicked on Task Type LOV, it does not show the full list automatically. Have to manually enter %, then click on Find to get the full list.

b) Task Type LOV is showing null and not showing any data.

This issue is started happening after applying the CS RUP Patch <26522836:R12.CS.C>


EXPECTED BEHAVIOR
-----------------------
The task type LOV should get defaulted with % and populated full list values when immediately click on the LOV.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply the 12.2.5 rup patch <26522836:R12.CS.C>
2. Navigate to (R) Service -> Service Request -> Create Service Request.
3. Create the SR and click on Tasks tab
4. Click on Task Type Lov



Cause

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