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Breadcrumbs Disasspear When Task Status Is Updated (Doc ID 2340953.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Customer Support, Agent Dashboard

ACTUAL BEHAVIOR
---------------
BREADCRUMBS LOST ON : CUSTOMER SUPPORT > AGENT DASHBOARD >UPDATE TASK

when try to update the task status from Agent Dashboard breadcrumbs are lost.

EXPECTED BEHAVIOR
-----------------------
Breadcrumbs should be visible.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Support Specialist -> Agent Dashboard
2. Click on Service Request No.xxxx accessed from Agent Dashboard.
3. Update Task -> Change the status

After changing the Task Status from "In Planning" to "Completed" the
breadcrumb on the top - Agent Dashboard > Saved Search > Service Request
xxxx- is not longer displayed


Cause

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In this Document
Symptoms
Cause
Solution
References


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