How To Identify Service Request Types That Don't Have A Business Process Associated To Them?

(Doc ID 2341060.1)

Last updated on DECEMBER 19, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Active Service Request Types should have a corresponding Business Process associated to it.
Trying to use an active Service Request Type that is not associated with Business Process could cause errors likes the one described in Note:2018421.1 - "TeleService Error: FRM-40735 WHEN-CREATE-RECORD ORA-01403 When Opening Service Request Form".
Or you can receive message "This service request type is not associated with a business process. You must specify a business process in the Service Request Types setup window."
Also, Business Processes are required for Service Request SLA (calculate Respond By , Resolve By, etc.) and for Charges.

How to identify active Service Request Types that don't have a Business Process associated to them?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms