Customer Invoice To Address Is Not Staying On The Pricing Agreement Form

(Doc ID 2341070.1)

Last updated on JANUARY 08, 2018

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms


Customer Invoice to address is not staying on the pricing agreement form

Pricing agreement form has three tabs - agreement, pricing and payment.
For a particular customer the invoice to address is not staying on the payment tab. We are able enter the invoice to address and save the record. But when we re-query the agreement, the invoice to address is missing on the payment tab of pricing agreements form.
OM Super User > Pricing > Pricing Agreement > Payment tab
This issue is not happening for all customers but for a few customers.

EXPECTED BEHAVIOR
-----------------------
Expect the information entered to stay


Cause

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