Monthly Counter Capture Readings Are Getting Accumulated And Showing as First Month Reading
(Doc ID 2341213.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.
For a a Service Contract having the Usage Type "Actual by Quantity" (Period of Month), and the counter readings were not captured for three months and you enter the three months of counter readings and run the Service Contracts Main Billing program, all three months worth counter readings are accumulated and showing as first month reading. Why is this?
Contract start date : 01- Sep-2017
The following counter readings are entered in November:
01-Sep-2017 to 30-Sep-2017 Counter reading is 500
01-Oct-2017 to 31-Oct-2017 Counter Reading is 1200
01-Nov-2017 to 30-Nov-2017 counter reading is 400
The Service Contracts Main Billing program is run and the Billing Schedule > History tab is reviewed. 2100 is shown as billed the first month and remaining months showi zero counters. which is not what was desired.
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