Tax Classification Code Field is Disabled on AR Invoice for One Customer (Doc ID 2341217.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

On : 12.1.3 version, Tax Calculation

ACTUAL BEHAVIOR
From Order Management invoice is generated in AR.
In AR invoice some additional lines are entered for some invoices for additional charges.
When selecting Tax classification code to apply applicable tax for the line.
However for one Customer the 'Tax Classification Code' field is disabled.

EXPECTED BEHAVIOR
Tax Classification field enabled in AR Invoice

STEPS
The issue can be reproduced at will with the following steps:
1. Create transaction in Order Management (OM) responsibility-> run autoinvoice
2. Receivables responsibility -> Transactions -> Transactions -> Update transaction imported from OM

Changes

Cause

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