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Tax Classification Code Field is Disabled on AR Invoice for One Customer (Doc ID 2341217.1)

Last updated on JANUARY 02, 2019

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Tax Calculation

ACTUAL BEHAVIOR
---------------
From Order Management invoice is generated in AR.
In AR invoice some additional lines are entered for some invoices for additional charges.
When selecting Tax classification code to apply applicable tax for the line.
However for one Customer the 'Tax Classification Code' field is disabled.

EXPECTED BEHAVIOR
-----------------------
Tax Classification field enabled in AR Invoice

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create transaction in OM -> run autoinvoice
2. Receivables -> Transactions -> Transactions -> Update transaction imported from OM

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this we are not able to calculate tax for such additional lines.

Cause

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In this Document
Symptoms
Cause
Solution


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