MFS Custom Hooks Are Not Working - Task Details are Not Showing After Mobile Sync

(Doc ID 2341244.1)

Last updated on DECEMBER 22, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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The MFS custom hooks do not appear to be working correctly.  We created a custom hook, uploaded the file to EBS and ran the JTM master concurrent program for Lookup parameter.  Then after the Sync on Mobile, when we click on a Task,  the Task details are not showing.

EXPECTED BEHAVIOR
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The task details should be displayed after running the JTM master concurrent program

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Mobile field Service Responsibility
2. Navigate to Multiplatform -> Customizations
3. Click on create and select customization Type has Application and click on browse and select the MFS_CUSTOM_HOOK.txt file attached.
4. Ran JTM Master Concurrent Program: Lookup concurrent program
5. Sync on Mobile and restart the MFS App.
6. Click on Task and then data will not be displayed.

Cause

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