Need To Configure Universal Work Queue For Groups To Show Only Open Service Requests

(Doc ID 2341328.1)

Last updated on DECEMBER 20, 2017

Applies to:

Oracle Universal Work Queue - Version 12.2.6 and later
Oracle Teleservice - Version 12.2 and later
Information in this document applies to any platform.

Goal

Due to large volume of Service Requests  being logged, users have requested an ability to view only Service Request(SR)s in "Open" status for each of the Assigned Groups.

Within My Groups section on Universal Work Queue, for each group How to show only 'Open' SRs?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms