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Need To Configure Universal Work Queue For Groups To Show Only Open Service Requests (Doc ID 2341328.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Universal Work Queue - Version 12.2.6 and later
Oracle Teleservice - Version 12.2 and later
Information in this document applies to any platform.


Due to large volume of Service Requests  being logged, users have requested an ability to view only Service Request(SR)s in "Open" status for each of the Assigned Groups.

Within My Groups section on Universal Work Queue, for each group How to show only 'Open' SRs?


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