No Actual Charge Is Created For Debrief With Charge Upload Status = SUCCEEDED.

(Doc ID 2341373.1)

Last updated on APRIL 25, 2018

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
After completing the debrief, charge lines are not getting created.

EXPECTED BEHAVIOR
Charge line should create after completing the debrief.

STEPS
1. R) Field Service Manager -> Create Service Reques and Task. click 'Debrief' to open the Debrief html page.
2. Enter the material debrief details and save and change the status to submit and complete the debrief
3. Debrief posting program completed with error but no error text populated.
4. Again try to complete the debrief and this time program completed successfully but still no change lines are created.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms